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When software automates customer conversations, invoice processing, or intake qualification, it feels like permanent leverage. A repetitive administrative task that used to consume twenty hours a...
Oct 9, 2026/ recent · long reads
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Ask any agency founder what happens during the first five business days of a new month, and they will describe the same scene. Account managers stop optimizing campaigns, strategists cancel planning...
Oct 8, 2026
Most small-business owners discover automated collections after a painful cash crunch. You look at an accounts receivable aging report, realize that 30% of your billings are sitting past due, and...
Oct 7, 2026/ selected notes
All dispatches →01 / Workflows
Every managing partner at a growing accounting firm recognizes the January ritual. The practice configures client portals, creates folders, and sends welcome emails with login credentials for the...
Oct 6, 2026
02 / Workflows
Every managing partner recognizes the familiar friction of opening a new legal matter. An initial consultation concludes successfully, the retainer agreement is signed, and the legal team requests...
Oct 5, 2026
03 / Workflows
When a customer signs a contract with a growing business, the commercial momentum is at its peak. Sales celebrates the close, the customer feels eager to solve their problem, and leadership expects...
Oct 4, 2026
/ the feed · everything we've published
Almost every quote you'll see for an AI agent prices one line: the subscription, or the model usage per task. An agent, in the sense that matters here, is software that carries out a multi-step job...
Kurt Fischman · Sep 10, 2026
Picture the ordinary version of the problem. It's a Friday evening. An AI agent your business bought in March, the one that answers inbound calls and books appointments, has just booked three jobs...
Kurt Fischman · Sep 9, 2026
Most lists of this kind fail the same way. They name a department, attach the word automation, and leave you guessing what the software actually does on a Tuesday afternoon. So every job here is...
Kurt Fischman · Sep 9, 2026
Type the question into a search box and you get forty pages explaining that assistants are reactive and agents are proactive. Fine. Accurate, even. It's also the least useful thing anyone can tell a...
Kurt Fischman · Sep 8, 2026
Search the phrase and you'll hit a product category first. In April 2026 Anthropic launched Managed Agents on Claude, which InfoQ described as a managed execution layer that separates agent logic...
Kurt Fischman · Sep 8, 2026
An AI agent is software that doesn't just answer questions, it takes actions: it reads your data, calls your tools, and changes things in your systems. That last part is the whole security problem. A...
Kurt Fischman · Sep 7, 2026
An AI agent is software that takes a goal, plans a few steps, and uses other systems to finish the job. That last part is what makes it different from a chatbot, and it is the part that gets...
Kurt Fischman · Aug 31, 2026
Google's first page for AI agent governance describes controls in exhaustive detail and dates almost none of them. An AI agent, for this purpose, is software that takes actions inside your real...
Kurt Fischman · Aug 30, 2026
An AI agent governance policy template is a document with numbers in it: dollar ceilings, named systems, named tools, one named approver, and a retention period. An AI agent, for the purposes of that...
Kurt Fischman · Aug 30, 2026
Every published AI agent ROI calculator gets the arithmetic right, and the arithmetic is not the trivial part: benefits minus costs over costs, then payback, then net present value for the finance...
Kurt Fischman · Aug 29, 2026
Multi-step agent workflow evaluation is a spending decision disguised as a test suite. The unit under test is never the model alone; it is the harness plus the model, meaning the scaffold that holds...
Kurt Fischman · Aug 24, 2026
An AI agent evaluation plan template is a fixed set of sections that turns scattered agent testing into one signed decision about whether a workflow changes hands. Eight sections carry the whole...
Kurt Fischman · Aug 19, 2026
An AI agent use case library indexes candidate workflows by the work they contain, which is a different artifact from the ranked listicle the category keeps publishing. Every list in this category...
Kurt Fischman · Aug 19, 2026
Nothing about a deployed chatbot upgrades into an agent, which is why the promotion usually arrives as a rebuild disguised as a rename. A chatbot is scoped to a conversation: it matches an incoming...
Kurt Fischman · Aug 18, 2026
Orchestration architecture describes the control layer that routes specialized agents through complex business workflows. Unlike single-agent systems that execute predefined scripts, orchestration...
Kurt Fischman · Aug 14, 2026
Handoffs are a discipline, not an accident. Specialized agents operate reliably in isolation, but handoffs fail in production when orchestration treats state ownership as implicit rather than...
Kurt Fischman · Aug 3, 2026
Agentification maturity is not measured by agent count. Start with one high-value workflow, establish guardrails and governance early, and transition ownership to the function that runs it.
Kurt Fischman · Jul 29, 2026
An AI agent maturity model for a business team is a staged framework that ranks how much work a business can safely hand to agents, and where along that path it currently sits. Most models split the...
Kurt Fischman · Jul 27, 2026
Agent readiness is the business case for AI agents restated as a production question: can you afford the oversight, not can you afford the license. Most guides answer a different question. They walk...
Kurt Fischman · Jul 27, 2026
Five words get sold as five products. They are one dial with a price on each notch, and the notch you can afford to buy is rarely the notch you can afford to supervise.
Kurt Fischman · Jul 25, 2026
Frontier labs build models. We put them to work, so your team can get back to theirs.