Field Notes.

A company adds an automated agent to its support channels, and within days the dashboard reports a sixty percent deflection rate. The routine inquiries that once clogged the queue-password resets,...

Kurt Fischman · Oct 27, 2026

Ask any agency founder what happens during the first five business days of a new month, and they will describe the same scene. Account managers stop optimizing campaigns, strategists cancel planning...

Kurt Fischman · Oct 8, 2026

Most small-business owners discover automated collections after a painful cash crunch. You look at an accounts receivable aging report, realize that 30% of your billings are sitting past due, and...

Kurt Fischman · Oct 7, 2026

Every managing partner at a growing accounting firm recognizes the January ritual. The practice configures client portals, creates folders, and sends welcome emails with login credentials for the...

Kurt Fischman · Oct 6, 2026

Every managing partner recognizes the familiar friction of opening a new legal matter. An initial consultation concludes successfully, the retainer agreement is signed, and the legal team requests...

Kurt Fischman · Oct 5, 2026

When a customer signs a contract with a growing business, the commercial momentum is at its peak. Sales celebrates the close, the customer feels eager to solve their problem, and leadership expects...

Kurt Fischman · Oct 4, 2026

Every founder running a business between one million and ten million dollars reaches a point where manual reporting becomes unsustainable. As marketing programs expand across Google Ads, Meta...

Kurt Fischman · Oct 3, 2026

For a founder running a business between $1M and $10M in revenue, cash flow friction rarely begins with bad intentions. It begins with administrative silence.

Kurt Fischman · Oct 1, 2026

Every accounting firm knows the January dread. Preparers sit ready at their dual monitors, practice management software is configured, and yet almost no actual tax preparation occurs. Instead, staff...

Kurt Fischman · Sep 24, 2026

When a prospective client contacts a law firm, the clock starts running immediately. In legal services, responsiveness often determines whether a firm signs a desirable matter or loses it to the...

Kurt Fischman · Sep 24, 2026

A sales call closes, the contract gets signed, and the client appears eager to get started. The sales team logs the win, marks the deal closed in the CRM, and hands off the account to operations. On...

Kurt Fischman · Sep 13, 2026

In 2011, three researchers audited 2,241 U.S. companies by sending each one a web lead and timing the answer. Thirty-seven percent replied within an hour, 16% within one to 24 hours, and 24% took...

Kurt Fischman · Sep 11, 2026

An AI agent use case library indexes candidate workflows by the work they contain, which is a different artifact from the ranked listicle the category keeps publishing. Every list in this category...

Kurt Fischman · Aug 19, 2026

Orchestration architecture describes the control layer that routes specialized agents through complex business workflows. Unlike single-agent systems that execute predefined scripts, orchestration...

Kurt Fischman · Aug 14, 2026

Handoffs are a discipline, not an accident. Specialized agents operate reliably in isolation, but handoffs fail in production when orchestration treats state ownership as implicit rather than...

Kurt Fischman · Aug 3, 2026

Agentification maturity is not measured by agent count. Start with one high-value workflow, establish guardrails and governance early, and transition ownership to the function that runs it.

Kurt Fischman · Jul 29, 2026

Five words get sold as five products. They are one dial with a price on each notch, and the notch you can afford to buy is rarely the notch you can afford to supervise.

Kurt Fischman · Jul 25, 2026

> An AI agent governance framework is the set of runtime controls (scoped permissions, approval gates, exception queues, human review, audit trails, and a kill switch) plus the single accountable...

Kurt Fischman · Jun 22, 2026

> An agentic workflow is a complete business job, from trigger to finished outcome, that an AI agent owns by deciding each step instead of following a fixed branch. It differs from a single task,...

Kurt Fischman · Jun 8, 2026

The business case for AI agents is the per-workflow analysis that decides whether an agent is worth building, measured as the manual-coordination cost a business stops paying minus the oversight.

Kurt Fischman · Jun 8, 2026