Skip to content

AI agent maintenance and operations

Agents break. We fix them.

Machine-like watches every run of every agent it operates. When a run goes wrong, the agent stops before anything goes out. We find the cause, ship the fix, and tell you what changed.

You never operate an agent. Monitoring, holds, fixes, connection upkeep, and changes on request come with every workload. Operations is the product, not an add-on.

No ops fee. No setup fee. No credit card to try. Your 14-day trial starts when your agent goes live.

One workload starts at $297/month after the trial, operations included. Month-to-month. Cancel anytime.

Illustration: an operations console watching four agent workloads. Runs are counted as they finish. When a run meets something it has no rule for, it is held, fixed, and replayed, and each event is written to the ops readout.

  • 01

    Halts before harm

    Anything the agent doesn’t recognize is held, not guessed.

  • 02

    Every fix explained

    What broke, what we changed, and why. In plain English.

  • 03

    One accountable party

    Building, running, and fixing the agent is on us.

What is AI agent maintenance?

Launch is week one. Operations is every week after.

AI agent maintenance is the ongoing work of keeping an agent correct in production: watching every run, holding anything uncertain, fixing what breaks, and updating the agent as your tools and process change. Machine-like includes it in every workload.

Runs finished to standard · one workload, twelve weeksIllustrative

Illustration: over twelve weeks, the same four surprises hit two copies of an agent: an expired login, a vendor API change, a new CRM stage, and a model update. The operated agent holds each time and returns to standard after a fix. The unattended agent drops a step with each surprise and does not recover.

Operated by Machine-like 0 fixed · 0 openLeft unattended 0 openNot measured data. Each loop plays a different quarter.

Most agents don’t fail on launch day. They fail in month three, when a login expires, an app changes its API, or a new kind of record shows up.

An agent nobody maintains degrades one surprise at a time, usually quietly. An operated agent meets the same surprises, holds the work instead of guessing, and comes back to standard with a note that explains the fix.

What you get: an agent that stays at the standard agreed at scoping, without anyone on your team running it.

What does Machine-like maintain?

Six jobs that run every week. All included.

Machine-like covers run monitoring, approval gates, holds on unknown input, fixes with receipts, connection upkeep, and changes on request for every agent it operates. None of it is billed separately.

  • 01Included

    Run monitoring

    Every scheduled and triggered run is checked. Late, missed, and failed runs are flagged automatically.

  • 02Included

    Approval gates

    Work that needs your sign-off waits in the Terminal, Slack, or email with the draft attached. Nothing behind a gate moves until you say so.

  • 03Included

    Holds, not guesses

    When the agent meets an input or a case it has no rule for, it stops and holds the work until the rule exists.

  • 04Included

    Fixes with receipts

    We replay the run, find the step that broke, and ship the fix. Every step writes a record: inputs, outputs, timing, and what changed.

  • 05Included

    Connection upkeep

    Expired logins and changed APIs are caught and repaired, and the work held in the meantime is re-run.

  • 06Included

    Changes on request

    Your process changes. Tell us in Slack or the Terminal, and we update the agent. The next run uses the new version.

Start with one recurring job. Operations covers it from the first run, and every workload you add later gets the same watch.

What happens when an AI agent run fails?

Watch a broken run get fixed.

When a Machine-like agent meets something it has no rule for, the run halts before anything is sent. Machine-like is alerted, replays the run with identical inputs, ships the fix, and sends you a note explaining what changed.

Incident · lead_followup · run 0183

The failure: a lead follow-up agent meets a CRM stage, “Re-engaged,” that was added after launch. It has no rule for it.

  1. 01

    Halt

    The agent stops.

    Step 3 meets the new stage. Instead of guessing, the agent holds the run. Zero messages go out.

  2. 02

    Alert

    We get the alert.

    The hold notifies Machine-like with the run, its inputs, and the step that stopped. You don’t have to notice, triage, or forward anything.

  3. 03

    Replay

    We replay the run.

    We rerun the exact inputs in a sandbox where nothing sends, reproduce the failure, and see what the agent would have done next. The cause comes from the receipts, not a guess.

  4. 04

    Patch

    The fix ships. You get the note.

    We add the missing rule, re-run the held step, and send you a short note: what broke, what we changed, and why.

The 14 drafts still wait at your approval gate. A fix never skips a gate you chose.

Run monitor/lead_followupIllustrativeRun 0183

Who fixes an AI agent when it breaks?

Every agent breaks eventually. The question is who fixes it.

With an agent you build, or one you configure in an agent tool, someone on your team catches and repairs every failure. With Machine-like, the repair is part of the service: Machine-like detects the failure, fixes the cause, and replays the missed work.

Inject a failure
Agents you buildCode or a builder, run by you
    On youYour steps 0
    Agents you babysitPrebuilt tools you configure and watch
      On youYour steps 0
      Machine-likeManaged Agent Operations
        On usYour steps 0

        Common failures: agents you build, agents you babysit, and agents Machine-like operates
        The failureAgents you buildAgents you babysitMachine-like
        An expired loginA connected tool logs the agent out.Runs fail quietly until someone notices. You reconnect and redeploy.The tool emails an error. You reconnect and re-run.We catch the failed call and hold the run. If only you can re-authorize, you get a one-click link. Then we replay what was missed.
        A vendor changes its APIAn app updates and the old call stops working.You read the changelog, debug, and ship a fix.You wait for the vendor to update its connector.We update the integration and re-run the held work.
        A model update shifts behaviorSame instructions, different output.You find out from a customer.You re-tune the prompts and hope.We review output quality against the standard agreed at scoping and correct the agent when it drifts.
        An input it hasn’t seenA new field, stage, or format appears.The agent guesses. You clean up after it.It depends on the tool. Often it guesses, too.The agent holds instead of guessing. We add the rule and re-run.
        Your process changesNew pricing, a new owner, a new step.You rewrite the workflow.You reconfigure it and test it again.Tell us in Slack or the Terminal. We update the agent.
        A draft isn’t rightWrong tone, wrong fact, wrong person.You edit the draft and patch the prompt.You edit the draft. Next week, again.Reject it at the gate with a note. We fix the cause, not just the draft.

        Comparisons describe common patterns, not a specific product.

        How will I know what my agents did?

        A weekly report your team will actually read.

        Machine-like sends a weekly after-action report built from the run logs: what ran, what finished, what waited on you, what failed, and what changed. Every line traces back to a run receipt.

        After-action report · Week of Nov 2

        Northline Mechanical

        Sample
        Ran
        42
        Finished
        39
        Waiting on you
        2
        Held, then fixed
        1
        Missed
        0

        What we changed

        • #0183Added a rule for the new “Re-engaged” CRM stage and re-ran the held step. Nothing was sent during the hold.

        Waiting on you

        • #018214 lead follow-up drafts ready for your review.
        • #01853 support replies waiting for approval since Thursday.

        Next week

        • REQThe SEO report moves to Mondays at 06:00 ET, as you asked.
        Hover a line to trace it to its receipt.
        Receipt · run #0182lead_followup
        1. OKstart · 14 new leads
        2. OKenrich_contacts · 14 matched
        3. OKhubspot.upsert · 14 prepared
        4. OKdraft_outbound · 14 drafts
        5. Gateapproval_gate · awaiting owner
        6. Infoslack.post · #sales-ops notified
        Receipt · run #0185support_triage
        1. OKclassify · 11 tickets sorted
        2. Gate3 replies held for approval
        Fix note · run #0183Sent 14:33 ET

        Your CRM has a new stage, “Re-engaged.” The agent had no rule for it, so it held the run instead of guessing. We added one: re-engaged leads now get the nurture follow-up.

        Nothing was sent during the hold. No action needed from you.

        Request · SlackThu 11:20

        “Can the SEO report land Monday mornings instead?”

        v1.4v1.5schedule: Mon 06:00 ET

        Illustrative sample. Every run writes a receipt: inputs, outputs, timing, and what changed.

        What does Machine-like commit to?

        Included in every workload. In writing.

        Machine-like commits to halting on unknown input, detecting every failed, late, or missed run, acknowledging alerts within 4 business hours, and sending a note for every change. The operations fee is $0, and workloads start at $297 per month.

        01Halt on unknown inputThe agent holds instead of guessing.
        Automatic
        02Failure detectionFailed, late, and missed runs.
        Always on
        03Alert acknowledgedA person on our team picks it up.
        Within 4 business hours
        04Fix noteWhat broke, what changed, and why.
        Every change
        05After-action reportBuilt from the run logs.
        Weekly
        06Operations feeMonitoring, fixes, upkeep, and changes.
        $0
        Duty cycle · Eastern timeLive

        Detection is on. Every run is checked at any hour.

        • Detection, always on
        • Team works fixes, business hours ET
        • Acknowledgment window, 4 business hours

        What stays with you

        • Approving work behind the gates you choose
        • Authorizing the tools the agent works in
        • Telling us when your process changes

        You never build, configure, monitor, or debug an agent.

        Price

        $297per workload / month · operations included

        No setup, integration, or platform fees. No credit card to try. Cancel anytime.

        Customers

        What handing it off feels like.

        From founder-led teams who handed real work to Machine-like and stopped thinking about the machinery.

        Our partners at Machine-like gave us a more responsive support operation without forcing a massive migration. The agents worked across our systems and kept me in the loop when something needed my attention.

        Nick HaleCEO & Co-Founder, fitDEGREE

        We looked at a few vendors, including building the agents ourselves. Every option required technical resources that we couldn’t spare. I needed these tasks done, and the team at Machine-like just handled it.

        Marthe NaudtsHead of Growth, Espresso AI

        Case study · fitDEGREE

        A support agent that knows when to hand off.

        Ticket classification, context lookup, responses, and record updates, with escalation for anything the agent shouldn’t handle alone.

        1. classify
        2. retrieve context
        3. respond
        4. update record
        5. escalate when unsure
        Read the case study

        Common questions

        Questions about operations.

        What we handle, what stays with you, and what happens when something goes wrong.

        What happens if an agent sends something wrong?

        Sending, publishing, and record changes can sit behind approval gates you choose during scoping. If a bad output still gets through, we pause the workflow, trace it in the run log, fix the cause, and send you a note on what happened and what changed.

        Do you watch runs around the clock?

        Detection is automated and always on. Every run is checked, and anything late, failed, or uncertain is held automatically, at any hour. Our team works the fix during business hours, Eastern time, and acknowledges every alert within 4 business hours.

        What does drift mean, and how do you catch it?

        Drift is when an agent’s output slowly stops matching what you agreed to, usually after a model update or a change in your data. We review output quality against the standard set at scoping and correct the agent when it moves. You can also flag a bad output at any approval gate.

        What do I still have to do?

        Three things: approve work behind the gates you chose, authorize the tools the agent uses, and tell us when your process changes. You never build, configure, monitor, or debug the agent.

        Is operations an extra cost?

        No. Operations is included in every workload, from $297 per month per workload. There are no setup, integration, or platform fees.

        Who can access my accounts and data?

        You authorize each tool through Composio, a managed connection layer, so your raw passwords and API keys never pass to the agent or to us. You can revoke a connection at any time.

        What happens if I cancel?

        Cancel anytime. We stop your agent’s runs. The work it did stays in your own tools, because that’s where the agent worked.

        How is this different from an automation tool?

        Automation tools are configured and kept running by you. When something breaks, it’s on you. With Machine-like, we build the agent, run it, and fix it. You judge the finished work.

        Your agent, under watch

        Hand off the work. We’ll keep it running.

        Machine-like builds, runs, and maintains each agent, and operations is included in every workload from $297 per month.

        Bring one recurring job. We scope it, build the agent, and watch every run from the first one. Your 14-day free trial starts when the agent goes live.